Risk Advisory Consulting
Meet our Risk Advisory Team

Madeleine Mattera
Practice Leader

Madeleine Mattera
Practice Leader
Madeleine is a qualified Chartered Accountant and Auditor with over 35 years’ experience covering the entire Australian financial services industry and global FS clients.
She was National Practice Leader for Financial Services for Grant Thornton for 7 years and has held roles in KPMG & EY as a Financial Services Partner for an additional 10 years.
Madeleine specialises in Risk Advisory Services, Internal Audit Services (outsource & co-source) and acting as Chief Risk Officer or Chief Audit Executive.
- Phone:(02) 9225 6100
- Email:madeleinemattera@pfsconsulting.com.au

Daniel Frank
Senior Consultant

Daniel Frank
Senior Consultant
A business owner and serial entrepreneur, Daniel understands that taking and managing risk is fundamental to business success. He advises organisations on the best ways to develop robust, commercial risk management frameworks and how to navigate compliance challenges. He has worked with banks, superannuation funds, insurers and AFS licensees as well as with APRA. He has broad experience including APRA and AFS licence applications, developing and reviewing policies and procedures, facilitating training, and undertaking reviews and updates of compliance and risk management frameworks. He also assists clients prepare for, and respond to, regulatory reviews.
- Phone:(02) 9225 6100
- Email:danielfrank@pfsconsulting.com.au

Jane Byrne
Director

Jane Byrne
Director
Jane is an experienced governance and risk management professional who has worked at senior executive and Board level in public, private and government businesses. She is committed to helping superannuation Trustees and other Directors improve their governance, and their management of strategy and risk.
Jane’s expertise includes general management, corporate governance, strategic planning, risk management, audit, and legal management. She is also a non-executive director on a not-for-profit board.
Speak to Jane about governance and risk, crime fiction and the Sydney theatre scene.
- Phone:(02) 9225 6100
- Email:janebyrne@pfsconsulting.com.au

Don Johnstone
Principal

Don Johnstone
Principal
Don is an actuary and risk management professional with 30 years of experience in financial services in Australia, the USA, and UK. He has worked at a general insurer, a life insurer, a reinsurance broker and several actuarial consulting firms.
He has a track record of identifying and quantifying risks and improving risk and capital management in the insurance, reinsurance, banking, government and broker sectors.
Speak to Don about actuarial, risk and insurance matters, marathon paddling and ocean swimming.
- Phone:(02) 9225 6100
- Email:donjohnstone@pfsconsulting.com.au

Bozenna Hinton
Principal

Bozenna Hinton
Principal
Bozenna is a commercial and market-focused actuary, with expertise in product development, underwriting, pricing, claims, retention, portfolio management and risk, particularly in the life insurance market. She delivers results through analysing, monitoring and reporting on all aspects of the value chain. She works collaboratively with stakeholders to drive change and optimise results.
She has previously worked at major life insurers and reinsurers, has been President of the Institute of Actuaries of Australia and is currently President-Elect of the International Actuarial Association.
Speak to Bozenna about anything to do with actuarial and insurance matters, corporate governance, travel or running.
- Phone:(02) 9225 6100
- Email:bozennahinton@pfsconsulting.com.au

Jayesh Bhana
COO & Director

Jayesh Bhana
COO & Director
ayesh Bhana is an Actuary and Risk Management professional with a broad and diverse background in the financial services sectors across both banking and insurance in Australia and South Africa. He has worked across a range of critical areas, with deep expertise in financial modelling, reserving, capital management, risk management, pricing, and product development, particularly within the life and general insurance industries. His consulting experience spans both technical actuarial functions and strategic business challenges, enabling him to advise on comprehensive solutions tailored to industry needs.
In addition to traditional actuarial roles, he is also a specialist in emerging and non-traditional areas such as climate-related financial disclosures, risk governance frameworks, and actuarial and finance transformations. He has led initiatives on claim remediations, business process improvements, and regulatory compliance, ensuring that businesses not only meet their current obligations but are positioned to thrive in a rapidly evolving risk landscape. His breadth of experience enables him to drive strategic outcomes for organisations looking to strengthen their resilience, efficiency, and compliance with new reporting standards and governance expectations.
Speak to Jayesh about modelling, valuations, implementation of actuarial processes, cricket, soccer and ultra-marathon running.
- Phone:(02) 9225 6100
- Email:jayeshbhana@pfsconsulting.com.au
Understanding Understanding Risk in Financial Services
PFS offer governance, risk and compliance services focusing on financial and non-financial risks to APRA, ASIC regulated financial institutions.
- Case Study 1
- Case Study 2
- Case Study 3
- Case Study 4
Global speciality lines insurance group
PFS project managed the Australian insurance license application of a global specialty lines insurer. We combined our expertise across local regulatory requirements, insurance, risk management, capital, actuarial, audit and governance to help finalise their business plan, assess the internal business case and work through the APRA licensing process, including the development of required documentation.
Global catastrophe pool
PFS provided an independent external review of the reinsurance, risk management and governance issues for the board of a global catastrophe-exposed entity in a hardening reinsurance market.
Insurance portfolio scheme transfer
PFS used our expertise in Life & GI including regulatory knowledge to advise on the first ever successful simultaneous Division 9 & Part 3A portfolio transfers’.
Product Governance
PFS used our knowledge of product governance and DDO requirements in the Banking sector to develop a product governance framework and associated policies for several Mutual Banks.
Contact us for more detailed information about our capabilities
Core Strengths
Our deep expertise in APRA,ASIC and other regulatory regimes, including working directly with the regulators means sound credible perspectives for you.
- APRA & ASIC licensing including ADIs, RADIs, superannuation funds and insurers seeking to ender the Australian Market
- Virtual and outsourced Chief Risk Officer
- Advice and assistance on new and emerging APRA and ASIC requirements such as CPS230, FAR and Privacy
- Developing risk management frameworks and artefacts
- Project risk assessment
- Risk culture/GCRA reviews
- Independent risk management framework reviews such as CPS220/SPS220 and ICAAP
- Independent reviews such as:
- SPS520 Conflict of Interest
- CPS511 Remuneration
- CPS232 Business Continuity Management
- SPS530 Investment Governance
- SPS250 Insurance Management Frameworks
- Vendor and service provider reviews and due diligence assessments under CPS230/231
- Advice and assistance on remediation and compensation programs
- Information security, cyber risk reviews and advice.
- Product governance framework development, advice and reviews including TMDs and PDS
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